We Are Specialists In Management Skills And People Development

We have a strong awareness of commercial issues and an understanding of how these can impact upon everyday people management issues. All of our training includes pragmatic work, case studies, group projects and practical exercises so that the training is relevant, meaningful, useful and immediately understandable in current work practices. This means the training is always relevant and engaging.

Training Programs

Below are various training programs we run for clients. From one-off, half-day and full-day courses, to complete management development colleges. Because we tailor all of our courses to fit your needs, should you wish to “mix & match” elements from different courses, you can quite easily during the planning meeting we have together. We then build the course to reflect your specific needs and requests.

The Executive Wisdom Learning Advantage

In-House Training Courses

Argumentation is not a very well understood aspect of human communication. The word, argumentation, has connotations of being combative, contentious, unpleasant and quarrelsome. It is, however, a way for people to justify their beliefs and behaviours and to influence the thoughts and actions of others. It’s about influence and persuasion, through communication that attempts to motivate others by reasoned judgment.

Argumentation is a daily occurrence – everyone does it. It occurs everywhere, from structured debate to informal encounters, between young and old, friends and family, strangers and colleagues. But it is perhaps becoming a lost art as people increasingly interact with like-minded others who will be inclined only to agree with them. More and more, differences of opinion are seen as unbridgeable … and the advent of social media has brought a new medium of hate speech and personal attack on differing opinions.

The result of this decay in argumentation is that it weakens compromise, deliberation, and mutual understanding. Because of this, it’s important not to confuse destructive quarrels with argumentation. Argumentation is both a product and a process. The process of argumentation is to serve as a means of collective judgement and decision-making. Much of what we do and what we believe is uncertain and contingent, yet decisions are still required. Argumentation justifies decisions under conditions of uncertainty.

By the end of the course participants will be able to:

  • Understand the underlying assumptions of argumentation and rhetoric.
  • Undertake argument analysis and diagramming.
  • Appreciate and use the complex structures of argument.
  • Identify language and style in argument.
  • Evaluate evidence; reason with comparisons; and establish correlations.
  • Move from cause to effect.

Contact us to discuss how we can tailor a program that specifically meets your organisational objectives.

This course is suitable for individuals who want to improve their ability to handle potentially difficult situations and express themselves more clearly.

Through the very pragmatic approach that we take in this course, delegates will gain increased confidence and control over their working lives by developing their personal impact in their dealings with others.

Topics in the course include:

  • Learning how confident and appropriate your current communication style is
  • Understanding how others might react to this style
  • Knowing to identify when assertive behaviour is perceived as aggressive
  • Communicating in difficult situations; including how to keep calm when under pressure in a confrontational situation
  • Developing confidence in your communication and management style
  • Techniques to achieve assertive behaviour
  • Confidently dealing with implied or overt criticism
  • Tips to achieve improved confidence
You can increase the power of your brain through your own effort. No matter how old you are, you can still take an active part in influencing brain fitness and strength. Modern technology has distracted us from developing our brain power. To improve our business results we seek to be smarter, have better memories, be more strategic in our thinking, and be able to analyse, critique and solve problems.

This supercharged workshop program teaches you how to build brain fitness, strength and capacity. Here’s what’s you’ll cover:

  • How creativity and play helps
  • How your brain works and changes
  • How to focus your attention
  • How to enhance your memory
  • Practicing for peak performance
  • Creativity and the playful brain
  • Taking advantage of technology
  • Building your cognitive reserve

Understanding these components makes a profound difference and improvement to your intellect and the results achieved.

Only the mediocre are always at their best. And, mediocrity is a comfortable curse that you can live with, but never grow with. Eventually though, mediocrity will eat away at your performance and decimate your potential to do great things.

This program is usually a three-day event. It can be truncated into a two-day or one-day program. To develop individual strategies and action plans and develop deeper learning and understanding that will dramatically improve business outcomes and results, a three-day intensive is recommended.

Why do some leaders make horrible decisions?

We’ve all asked a similar question upon observing a poor decision, whether it be in politics, business, or elsewhere. Frequently, people attribute such flawed choices to incompetence, inexperience, a lack of intelligence, or bad intentions. In most cases, though, the faulty decisions do not arise because of these factors.

In this course, we examine why leaders and organisations make poor choices, digging deep into cognitive psychology, group dynamics, and theories of organisational culture and systems to help us understand why well-intentioned, capable people blunder. Moreover, we examine the techniques and behaviours that leaders can employ to improve decision-making in their organisation. We focus on how leaders can design decision-making processes that marshall the collective intellect in their organisations, bringing together the diverse expertise, perspectives, and talents to determine the best course of action.

Core skills covered include:

  • Making High-Stakes Decisions
  • Cognitive Biases
  • Avoiding decision-making traps
  • Framing—risk or opportunity?
  • Intuition—recognising patterns
  • Making sense of ambiguous situations
  • The Wisdom of Crowds and Groupthink?
  • Stimulating conflict and debate
  • Creativity and Brainstorming
  • The curious inability to decide
  • Achieving closure through small wins
  • Normal Accident Theory, Normalising Deviance, and Practical Drift
  • Ambiguous threats and the recovery window

We will design, write and deliver a program to achieve your specific requirements.

Executive Wisdom are specialists in change management consulting and training. So much so that Ric Willmot has been engaged more than 70 times in the last 10 years to deliver workshop programs on change management to executives in Australia, Indonesia, Malaysia, Singapore, and United Arab Emirates.

This change management course forces you to consider what constitutes change within the context of the current economic and social environment of your organisation.
It covers how individuals are likely to react to change, based on their role, experience, personal demographics (including personality and cultural differences) – and crucially, the role of the manager in developing a management plan and communication strategy that will most ably facilitate the smooth running of change management within your organisation.
The course will allow delegates to:

  • Understand what constitutes change and its role within your organisation
  • Be familiar with the steps required to plan for and manage change and, change within teams
  • Recognise the role of good communications in maximising the effectiveness of change programs
  • Understand and manage the many and diverse human reactions to change
  • Know how to regroup and move forward after change
  • Understand how to make change a comfortable way of business for everyone

Topics include:

  • The Good, The Bad & The Ambiguity
  • Drivers for Change
  • Kurt Lewin’s Model
  • Gleicher’s Formula
  • ADKAR Model
  • Kotter’s 8 Stages of Change
  • Force Field Analysis Extended
  • Motivating for Change
  • Negotiating obstacles
Excellent customer service is vital for you to maintain a competitive advantage and retain your customers as yours. Every business at some stage searches for a uniques selling proposition (USP), what many fail to appreciate is that it’s nothing without your fundamental value proposition (FVP). The fundamentals are in customer service.

This course takes a proactive approach to service excellence. It is ideal for any organisation dealing with customers (including internal customers) either as a refresher or as the first step in developing A-class customer service skills.

Rather than preaching “best practice”, through the use of interactive exercises, case studies and participative discussions this course equips your organisation and your people with useful tips and techniques to immediately put into practice in your workplace. And, lets you perfect the essential soft skills needed when dealing with people on a daily basis.

Core skills covered include:

  • Understanding the customer
  • Accurately interpreting and responding to customer needs
  • Staying positive when faced with “impossible” expectations
  • Handling dissatisfaction and complaints without taking it personally
  • Inspiring customer confidence and creating a good impression
  • Keeping the customer informed with realistic feedback rather than poor excuses
  • Delivering service excellence above and beyond
  • Generating more business by treating customers right
Your people’s success at work is overwhelmingly dependent on the strength of their relationships with others, be they internal and external stakeholders. This practical course will ensure individuals are able to identify the key factors of successful working relationships and it illustrates how to apply interpersonal skills and influencing strategies effectively.

The Effective Working Relationships Program is perfect for those wanting and needing to build closer working relationships and want to extend the breadth an depth of their performance in dealing with others.

This course will educate delegates so that they are able to:

  • Understand the importance of behaviour and creating the right identity
  • Appreciate the value of building positive internal and external relationships
  • Identify and create the key success factors of a powerful relationship
  • Secure buy-in
  • Seek commitment rather than compliance
  • Be mindful of the influence of culture
  • Learn about themselves by identifying their personal style
  • Learn how to recognise their own “difficult” person and those with whom they will find natural affinity
  • The role of verbal and non-verbal communication
  • Identifying how and where poor relationships prejudice business efficiency
  • Respecting our colleagues and partners – building trust
  • How to initiate changes to improve working relationships
Everyone is familiar with the phrase: “Win friends and influence people”. But not many understand the techniques to truly make this a success in their business life. Executive Wisdom isn’t in the business of helping you win friends, but we are the best at teaching you how to influence people to achieve better business results.

This training course is designed to boost your professional impact and personal credibility.

Through improved effectiveness you will be able to positively influence your staff, colleagues, customers and suppliers. Your ideas are only as valuable as your ability to effectively communicate them and persuade others to act on them. This workshop focuses on negotiating solutions in all working relationships and teaching you how to elicit the commitment and co-operation of those you work with.

Three of the biggest challenges in business today:

  1. How to positively influence and persuade others
  2. How to be a masterful communicator
  3. How to engage people and improve organisational performance

Getting these three critical issues right makes a profound difference to your organisation and the results achieved. Only the mediocre are always at their best. And, mediocrity is a comfortable curse that you can live with, but never grow with. Eventually though, mediocrity will eat away at the culture and performance of an organisation and decimate it’s potential to do great things. Leadership is everyone’s responsibility, regardless of whether you have an office with a corner window.

Today, of course, the traditional sources of power have evaporated. This in-house training session enables your people to work and communicate much more effectively and become significantly more productive. Productivity is more crucial than ever before, but its practice and application are significantly different from former paradigms. Come with Ric Willmot to discover, see and learn what REAL workplace influence, persuasion and communication is and how your team can become an integral part.

Here’s what’s you’ll cover during the day:

  • The Secrets of Leadership – Understanding the 5 leadership styles
  • Understanding your own communication style and personality
  • The principles of positive influence and persuasion
  • Understanding how influence works and what obstacles prevent you from being successful sometimes
  • The importance of interpersonal skills and how to prepare to influence, negotiate and employ effective listening to get what you want
  • How to negotiate successfully without bloodshed
  • How to be a Positive Power Manager
  • The skill of decision making
  • The psychology of influencing and changing behaviour
  • Empowerment as a management tool
  • Evaluating performance and providing feedback
  • Why personality profiling and psychometric training sessions haven’t produced the results you wanted, and what you can now do about it.
This seminar course is designed for anyone who is currently in a leadership or managerial role and who would like to develop greater effectiveness in leading and motivating others. This program was developed in 2004 (under the title: Awaken the Leadership Genius Within) and has been tightly redefined and updated specifically for 2009 and beyond.

The course examines the multidimensional profile of modern leaders and works towards developing key behaviours associated with exemplary leaders.

Course topics include:

  • Why is leadership important anyway?
  • Exploding the leadership myths
  • No, it’s not that complicated
  • There is no one style if you want to be the best leader possible
  • Flexibility, adopt-ability, adaptability … improved capability
  • Consequences of leadership … are you prepared?
  • Understand how to energise and motivate others through your personal direction
  • Managing relationships more effectively
  • Alignment and clarity
  • Pragmatic leadership lessons
Executive Wisdom has created this course for anyone with people management responsibilities. The workshop will enable you to uncover what makes a successful people manager, and more importantly, equip you with the tips and tools for ensuring you become one.

Through exploring the different leadership modes, behaviour styles and personality types and, where you fall within these, you will gain insight into what makes your team members tick, how to communicate with them effectively and how to bring out their best traits.

Course content includes:

  • Understanding your role within the team and what people expect from you
  • Identifying the different leadership modes
  • Identifying the different behaviour styles
  • Identifying the different personality types
  • How to motivate and work to strengths
  • Managing “trying” or “difficult” individuals and resolving tension
  • Modifying communication styles to achieve best effort
  • Giving constructive and motivational feedback to improve performance
Marketing the Professional Practice guides those responsible for marketing on how to build a quality client base of which your competitors would be proud. With this workshop, delegates learn every aspect and skill required to build and grow a successful service business by attracting quality clients who pay handsome fees.

You will discover how to identify or create your special market niche, how to initially contact a prospective client, gather the necessary data, reach conceptual agreement with the client (even before a proposal is offered), write a proposal that’s geared towards receiving a positive response, and even how to dominate and own the sector specific to your area of expertise in the marketplace.

If you own and operate your own professional services firm—in accounting, finance, law, or another field—you know just how important marketing is to the success of your business. If you can’t get your name out there, you won’t have any customers to call your own. This training program offers a comprehensive plan for attracting and acquiring clients—no marketing degree required. The strategies and tactics here are fun, easy-to-understand, and doable right now. All you need to bring is enthusiasm and commitment. You’ll learn how to identify potential clients, explain why you’re their best choice, grow your market share, get great referrals, designate which clients are long-term, profitable keepers, and much more.

Based upon Ric Willmot’s book published by Wiley, the course will allow delegates to:

  • Understand the effective marketing tactics and strategies for professional service providers.
  • Features easy-to-implement marketing tactics and strategies for small professional services firms in any industry.
  • Shows delegates how to boost their businesses.
  • Negates the need for expensive and often ineffective external marketing or sales consultants or branding and public relations firms.
  • Identifying the clients you want and deserve.
  • Establish thought leadership and attract true buyers.
  • Ensure repeat business, recommendations and referrals.
  • Communication, influence, persuasion: customer centricity.
  • Rules for results in relationships and proposals.
  • Selective acquisition: choose the keepers and release the others.
  • The internet, technology and social media

Just a few service areas that are identified as key delegates for this training program include:

  • Accountants, CPAs, Tax Advisers
  • Advertising & Public Relations
  • Banks & Credit Unions
  • Business Coaching & Consulting
  • Computer & Telecommunications
  • Finance & Financial Advisers
  • Insurance, Investments & Brokers
  • Law Firms & Legal
  • Mortgage Brokers & Lending
  • Recruitment Firms & Recruiters
  • Business Trainers & Facilitators
This excellent two-day training course is aimed at those already within a management role, those aspiring to one or those already experienced in the field of people management but who would like to refresh their skills or undertake additional training to become even better managers of people and business.

By the end of this management training course delegates will be able to:

  • Describe the role and responsibilities of the manager
  • Understand team building (in the true sense) and team working principles
  • Identify their preferred management and behaviour style
  • Know how to adapt and modify your management approaches for best effect
  • Know how to achieve better business outcomes through intelligent thinking
  • Identify areas of personal strength and areas for further development
  • Use a range of motivation strategies to maximise personal and team performance
  • Understand the importance of setting SMART objectives
  • Know how best to monitor people and business performance
  • Handle difficult people with confidence

Executive Wisdom has designed this Negotiation Skills Training Course for anyone who wants to improve their ability to confidently reach win-win-win solutions time and time again when dealing with customers, clients, staff and suppliers.

The workshop focuses on helping delegates understand how different negotiation strategies can be used to achieve better deals, service levels and, create more effective, longer-lasting relationships.

At the end of this course you will be able to:

  • Understand the principles of negotiating and the differing approaches to it
  • Identify and develop ways of integrating negotiation skills into the management role
  • Analyse the behaviours of skilled negotiators
  • Understand the phases of the negotiation process
  • Open, close and adjourn a negotiation
  • Understand techniques for opening and developing negotiations
  • Complete an on-the-spot anlaysis of your opponent’s position & their strategies
  • Use effective listening, questioning and agreeing skills

Executive Wisdom has designed this training course to cut through the amorphous mess of terrible advice being handed out regarding business networking and how to utilise this feature to improve you business.

Few business people are achieving the results they should be from business networking because they are doing it very badly. It’s not about socialising, eating, drinking and handing out business cards, brochures or marketing gimmicks.

In this program you will learn:

  • How to develop a plan and be effective with your time and your approach.
  • How to understand and utilise the linkages between ‘giving’ and ‘getting’.
  • How to create memorable impressions and develop relationships.
  • Make networking a process for building your business investment.
  • And much, much, much more.

Knowing what you want to do is of very little value if you don’t know how to set about doing it! During the course of the average week, unforseen challenges arise constantly. This training seminar relies heavily on tried and tested techniques to help the delegate master the fundamentals of effective decision-making and problem solving and apply them to a range of practical problems. It aims to make problem-solving a more scientific and pragmatic process that the often used, and wildly subjective, gut instinct!

Delegates are provided with a comprehensive toolbox to take away, setting out the step-by-step process of a wide variety of problem solving techniques. The workshop is heavily practical with plenty of opportunity for discussion, debate and to work in teams to resolve case studies and gain familiarity with problem-solving methods that best suit you business and the individuals using them.

By the end of this training course delegates will be able to:

  • Understand what defines a “problem” and fully appreciate what can make problem solving so complex
  • Understand the stages of the problem solving process from recognising the problem to implementing the solution
  • Learn and practice a wide variety of different problem-solving tools and techniques
  • Recognise problems efficiently and decide when action is necessary
  • Use strategies to aid the choice of effective solutions
  • Solve complex problems quickly and effectively

Every contact with clients, staff, media and business associates is vital to the development of a successful future relationship with them. Making a powerful first impression and sustaining it through the duration of the relationship is paramount to the longevity of the relationship.

The ability to make a memorable impression, while considering the components for effective presentations should never be left to chance. This is true for both written and oral interactions.

The key to delivering powerful presentations is preparation. Effective presentation skills include prior planning and practice, preparation of material, breathing techniques, method of delivery, timing, the forum, interaction with the audience, etc.

Executive Wisdom has developed the ultimate business presentation skills training course for anyone who needs to make formal or informal presentations to groups, or to strengthen their written skills. This program teaches you how to develop your ability to get your message across in a dynamic and effective way. It will assist you to maximise your potential through effective written and oral skills.

Core skills covered in this workshop include:

  • Establishing purpose – what do you want to achieve?
  • Understanding your audience – their needs, motivations and expectations
  • Choosing persuasive language and attention-grabbing techniques
  • Personal identity, appearance, personal brand, networking
  • Structuring your presentation for interest, variety and clarity of message
  • Overcoming nerves to maximise impact and professionalism
  • Using your voice and body language for credibility, clarity and projection
  • Handling your audience with confidence – dealing with hecklers and questions

Furthermore, many professionals get stuck by writer’s block or have difficulty choosing the best words when writing proposals, letters of agreement, prospecting approaches, media releases, and the like. This can negatively impact upon your business and your time. We will explain and show how to develop sensational written pieces including:

  • Cold approaches for new business
  • Proposals for new business
  • How to request a testimonial
  • How to promote a seminar, workshop, or similar
  • How to ask and receive referrals
  • How to effective Media Releases
  • How to build and write a Case Study
  • And much more

Strategic thinking is about unravelling the mysteries of the chaotic world around us and harnessing powerful forces to our own ends. In this course delegates will utilise tools of analysis and tactics to take decisive and prudent action that gives the best possible chance of achieving strategic objectives—whether those objectives are whole-of-organisation, departmental, individual teams, or professional.

The framework for strategic thinking is a series of powerful analytic tools that enables us to make sense of a complex world and can transform the way we think, behave, and interact with others. These are the same tools that inform both corporate strategy and military intelligence in accomplishing scenario development, strategic choice, and tactical execution.

At the end of this course, delegates may find their perspective on the world has undergone profound transformation as they begin to see patterns and routines, to identify categories, and to sense the broader macro-shifts in a particular correlation of forces that affect people and organisations in unique ways.

  • The origins and relevance of ancient strategy
  • Modern strategic thinking
  • Modern principles or strategic conflict
  • Grand strategists and strategic intent
  • Your competitive advantage
  • Avoid the pathologies of execution
  • Inflection points and the perils and power of strategic deception
  • Game theory
  • Leverage cognitive psychology for better strategy
  • Strategic intuition and creative insight
  • The move from systemic problems to systemic solutions
  • Scenario analysis

Conflict occurs in all relationships. Handled badly it creates issues and problems. Handled well, it helps identify and resolve problems and build stronger, deeper relationships.

Executive Wisdom has designed this course to be suitable for organisations to improve the ability of its people to cope with and handle potentially difficult situations and express themselves more clearly.

Through a hands-on approach, delegates will be able to gain increased confidence and control over their working lives by developing their personal impact in their dealings with others, both face to face and over the telephone.

Participants will have the opportunity to specify circumstances where they need to handle situations more effectively and practice different ways of dealing with them.

By the end of the course participants will be able to:

  • Recognise aggressive, passive and assertive behaviour and understand the differences between them.
  • Enhance awareness of the barriers that can interfere with the communication process.
  • Identify and address their personal barriers to assertiveness.
  • Communicate their requirements and instructions more effectively.
  • Demonstrate their assertiveness back in the workplace in difficult situations or where there is potential for conflict.

Topics include:

  • Why Conflict Management Matters
  • The Adversary System
  • Perspective, Perception and Punctuation
  • Managing multiple and conflicting emotions
  • Conflict Styles
  • Dysfunctional Conflict Strategies
  • Principled Negotiation
  • Listening in Conflict
  • Dynamic Patterns and Disruptions in Close Relationships
  • Management’s Role in Conflict

One of the greatest challeneges for people in business today is how to become more effective. What are the ways in which we can become more efficient and manage with less effort? This training seminar will enable you to identify those time-wasters that clutter your day. You will be equiped with all the necessary tips, tools and techniques to grow the number of hours in your day.

It will help to improve your ability to manage a busy workload with ever dwindling resources at your disposal, recognising the high payoff areas of your work and helping you to set achievable goals and targets. The course adopts a hands-on approach with plenty of opportunity for discussion, self-appraisal and interactive & practical exercises.

Techniques covered during this course include:

  • Understanding your personal patterns and preferences
  • Where does all your time go?
  • Prioritising objectives
  • Urgent -v- Important
  • Focusing your energies – first things, first
  • Creating your own time management system
  • Learning to manage interruptions effectively and avoid known time-wasters
  • Working with others – understanding the impact of how we help and hinder

How do leaders change teams, companies, and organisations? Deepen your understanding of how leaders produce change in organisations. Specifically, how leaders establish a compelling direction, align people and groups, and inspire and motivate them to achieve goals and objectives.

This course examines the myths about leadership, different conceptions of leadership, as well as understanding various theoretical models.

It seems that we continually hear people discussing the need for more effective leadership and there is a plethora of experts willing to give their opinions. Ask 10 of these experts for a definition of effective transformational leadership and you will receive 17 different answers.

In this course we will dig deep into the change process; examine why individuals and organisations resist change; the key steps in a successful transformation process; intrinsic and extrinsic motivation; persuasion and negotiation, and finally learning, creativity and innovation.

Core skills covered include:

  • Portrait of a Transformation
  • Do great leaders share similar traits?
  • How much does context matter?
  • Charismatic and Transformational Leadership
  • Resistance and Reactions to Change
  • Phases of Transformation
  • Guaranteeing change happens
  • Extrinsic and Intrinsic Motivation
  • Organisational Power—acquiring it and retaining it
  • Influence and Persuasion
  • Pragmatic Negotiation
  • Building, leading and guiding teams as they evolve
  • Organisational Learning
  • Stimulating and leading creativity and innovation

Better Your Management And Leadership Skills Today.

Get in touch with us to find out more about our training programs or browse through our workshop events.

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Executive Wisdom has Educated and Professional Developed Managers & Executives across Global Companies

Here are just a few of the organisations who have utilised the business management training and education services of Executive Wisdom Consulting Group:

Training Education Courses for Managers and Leaders