This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

Customer Service

/Customer Service
22 09, 2017

Satisfying customer demand

By | September 22nd, 2017|Business Strategy, Customer Service, Premium Business Articles, Pricing & Value, Research Papers|

The Five “What” Questions — Satisfying customer demand and being paid for it Executive Wisdom Consulting Group works with organisations on strategic listening and explains that every employee must know “how” to hear the customer’s voice. Learn techniques to improve your strategic thinking. Download PDF

21 09, 2017

Service Excellence

By | September 21st, 2017|Customer Service|

Gain a competitive advantage by providing excellent service The quality of a product is good if it meets or exceeds our expectations. The quality is poor if the opposite is the case. As consumers, we are often disappointed. Our expectations are not met and we [...]

12 09, 2017

Tools for listening to customers

By | September 12th, 2017|Customer Service, Management, Premium Business Articles|

How to audit your business communications Executive Wisdom created this diagnostic spreadsheet to assist in auditing business communications to convert general interest into new business. Diagnostic Guide: Tools for Hearing the Customer—How to audit your business communications. Download PDF

6 09, 2017

Hunting new business

By | September 6th, 2017|Customer Service, Sales & Networking|

Stop the hunt for new customers New business isn't something you hunt. It's what happens while you're immersed in serving your customer. Audience engagement is strongest when you go beyond customer service and embrace the philosophy of customer relationship. Selling without selling is the future [...]

5 06, 2017

Connections & Customer Service

By | June 5th, 2017|Customer Service|

Guest post by Craig Landes: Connections & Customer Service Take two situations that, on the surface, seem unrelated. The first is where you've just painfully ended an important love relationship and you're talking with friends. "Oh well," they say. "You two never were really all that [...]

22 05, 2017

Fake Customer Service

By | May 22nd, 2017|Customer Service|

Organisations fail because of fake customer service Organisations are failing themselves and their stakeholders by ignoring the truth behind their relationships with customers. No longer is customer service genuine or real from a customer's perspective. No longer is customer service a point of differentiation. No [...]

3 05, 2017

Customer Service is Not a Product

By | May 3rd, 2017|Customer Service|

Guest post by Craig Landes: Customer Service is Not a Product "So, what differentiates your company? How are you branding yourself, forming an association in the public mind between your company name and the overall product?" That's what I asked a new business entrepreneur one afternoon. [...]

1 05, 2017

Location, Location, Location

By | May 1st, 2017|Customer Service|

Guest post by Craig Landes: Location, Location, Location Remember the young acolyte who wanted to break into the real estate business? Asking his mentor what was the single most important rule of successful real estate, he was told that only three fundamental things mattered: location, location, [...]

27 03, 2017

No We Don’t Need Money, Thanks

By | March 27th, 2017|Customer Service, Sales & Networking|

Guest Post by Craig Landes: No We Don't Need Money, Thanks Originally published on Ric Willmot's Blog 17 December 2008 Here's another one of those modern guru phrases you hear: "Work on the business, not in the business." The basic message is that executives should spend [...]

23 03, 2017

Don’t Tell People What to Do

By | March 23rd, 2017|Customer Service|

Guest post by Craig Landes: Don't Tell People What to Do It seems to be a well-known fact or belief that the majority of new businesses go under within the first three years. Some say that perhaps 90% of all startups fail within a year. At [...]