This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

Customer Service

/Customer Service
22 05, 2017

Fake Customer Service

By | May 22nd, 2017|Customer Service|

Organisations fail because of fake customer service Organisations are failing themselves and their stakeholders by ignoring the truth behind their relationships with customers. No longer is customer service genuine or real from a customer's perspective. No longer is customer service a point of differentiation. No [...]

21 03, 2017

No sales today

By | March 21st, 2017|Customer Service, Sales & Networking|

We can't sell to you right now; we're designing our advertising campaign I telephone to speak with a person who attended a seminar I delivered in Cairns (Great Barrier Reef - for those readers not familiar with Australia's north-eastern coast). This person worked for Quicksilver, [...]

15 02, 2017

Customer loyalty v customer resentment

By | February 15th, 2017|Customer Service, Peregrinations & Postcards|

Is your customer service creating loyalty or resentment? Flying Emirates Airlines to Dubai, you cannot help but be impressed with the level of customer service and care afforded passengers by this organisation. My flight departed Australia at 8.30 PM, and we arrive in Dubai at [...]

8 02, 2017

The price you pay for customer loyalty

By | February 8th, 2017|Customer Service|

Organisations fail at customer service Many organisations hire me to consult on customer service strategies and yet there are so many that continually fail the common sense test. Case in point: ToysRUs on the Gold Coast, Queensland, Australia. My sister-in-law was five weeks away from [...]

13 01, 2017

Being the cheapest

By | January 13th, 2017|Customer Service, Pricing & Value|

Your business doesn't need to be the cheapest Not every customer is solely seeking the cheapest price on what you offer. Some customers are seeking out quality. That's how Bentley, Ferrari, and Maserati do business; quality over price. There are customers who are looking for [...]

9 01, 2017

50 Ways to Care for Clients

By | January 9th, 2017|Customer Service|

We all appreciate that it is much more efficacious to strive for repeat sales, referrals and recommendations than to be seeking new business continually. And really, it is pretty difficult to contact or communicate with your clients and customers too much. Conversely, it is easy [...]

23 11, 2016

Talk about customer needs

By | November 23rd, 2016|Customer Service, Marketing & Branding|

What are you talking about? Politicians talk a lot. They talk too much and do too little. When they step in front of a microphone, it gets even worse. They talk a lot more about nothing much actually, with no genuine intent to back up [...]

13 10, 2016

Make a difference?

By | October 13th, 2016|Customer Service, People Performance|

Make an impact and transform results Can you make a difference? You're just a small cog in a big wheel. Nothing you can do will have any significant impact that others will notice. Perhaps, you're right. You can decide to achieve your KPI's, doing what's [...]

28 09, 2016

Customer service speaking

By | September 28th, 2016|Business Strategy, Customer Service|

What is your service saying about your business? I know you believe you understand what you think I said, but I am not sure you realise that what you heard is not what I meant! Do you know what you are communicating to your clients? [...]

7 09, 2016

Customer Needs

By | September 7th, 2016|Customer Service, Marketing & Branding|

Is your business in sync with customer needs? Consider your product or service. List the features, benefits and advantages, and then investigate: What problems does your product or service solve? What type of person or business would be most likely to have those problems? Conversely, [...]

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