The Five “What” Questions — Satisfying customer demand and being paid for it Executive Wisdom Consulting Group works with organisations on strategic listening and explains that every employee must know “how” to hear the customer’s voice….
About the Author: Ric Willmot
Ric's background is in accounting, financial planning, professional rugby coaching, and executive leadership. He's been the CEO of three organisations. In 2004, Ric founded his consulting practice and a research organisation. His consulting & training business is mostly in Asia, the Middle East, and the Pacific. He's the author of seven books and speaks on average at 20 conferences each year.