This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

NEWS & BLOG

/NEWS & BLOG/
21 09, 2017

Service Excellence

By | September 21st, 2017|Customer Service|

Gain a competitive advantage by providing excellent service The quality of a product is good if it meets or exceeds our expectations. The quality is poor if the opposite is the case. As consumers, we are often disappointed. Our expectations are not met and we [...]

20 09, 2017

Weekly Wisdom No.72 — Professional Services Myths

By | September 20th, 2017|Pricing & Value, Wisdom for the Week|

No.72 — Professional Services Myths Myth: It’s a price-sensitive market. Reality: It’s a value-sensitive market. Everyone wants a great deal but no one wishes to sacrifice quality.   Myth: Start cheap to enter the market and capture your share. Reality: You’ve now set a low [...]

19 09, 2017

Charge and get paid what you are worth

By | September 19th, 2017|Premium Business Articles, Pricing & Value|

Purposeful Pricing Initiative A serious problem is at hand for organisations operating in the professional services arena: Nobody knows what to charge. Executive Wisdom has created a diagnostic guide to help you assess the health of your pricing strategy. Professional Services Fee Strategy Diagnostic Assessment. [...]

18 09, 2017

Weekly Wisdom No.229 — Disapproval

By | September 18th, 2017|People Performance, Wisdom for the Week|

No.229 — Disapproval In Australia, it is called "tall poppy syndrome." It is the culture where people who have achieved some raised status are resented, "cut down to size," or criticised because they have been classified as better than their peers. They receive disapproval from [...]

15 09, 2017

Understanding Myers-Briggs Grid

By | September 15th, 2017|Human Resources, People Performance|

Myers-Briggs Type Indicator Grid The Myers-Briggs instrument is a worthwhile and valuable tool. My opinion is that it has been corrupted and devalued by egregious individuals and organisations who have manipulated the marketplace into believing it does more than what it can or was ever [...]

14 09, 2017

Boston Law Firm Beats the Clock

By | September 14th, 2017|Pricing & Value|

Value-based pricing versus hourly fees Originally published in December 2007 on http://ricwillmot.com The Boston Globe newspaper ran a front-page article on October 8th, 2007 entitled: Beat the Clock. Here are some excerpts from that article written by Sacha Pfeiffer. The comments are particularly relevant if [...]

13 09, 2017

EWT August 2008 No.47: Outsourcing ruins service

By | September 13th, 2017|Management, Monthly Newsletter|

Executive Wisdom Monthly Newsletter No.47: Outsourcing ruins service Ponderances - Why Qantas needs Ric Willmot The occurrence of a Qantas aircraft being grounded because of a maintenance problem, or there being an in-flight incident is now commonplace and almost daily news. A 747 arrived in Singapore [...]

12 09, 2017

Tools for listening to customers

By | September 12th, 2017|Customer Service, Management, Premium Business Articles|

How to audit your business communications Executive Wisdom created this diagnostic spreadsheet to assist in auditing business communications to convert general interest into new business. Diagnostic Guide: Tools for Hearing the Customer—How to audit your business communications. Download PDF

11 09, 2017

Weekly Wisdom No.228 — Problems

By | September 11th, 2017|People Performance, Wisdom for the Week|

No.228 — Problems Every day brings its challenges. Dealing with absent staff, overdue payments, unreliable vendors, disruptive union organisers, technology failures, cash-flow problems, and more. Dealing with all these problems is annoying, difficult, and emotionally draining. Every day also brings highlights and bonuses. An individual [...]

8 09, 2017

Luxury Executive Weekend Soon To Be Announced

By | September 8th, 2017|Leadership, Peregrinations & Postcards|

The Ultimate Executive Learning Event I have designed the Ultimate Executive Learning Event. A long weekend (Friday evening to Sunday afternoon) with a group of 5 plus me, Ric Willmot discussing business, philosophy, globalisation, work/life balance, and whatever else takes your interest. You will be [...]