No.240: The Truth About Referrals Back in November 2011, The Society for Executive Wisdom (my research organisation) completed a survey on business referrals. The study comprised of professional services firms, business owners, salespeople, business development managers, etc., and 90.4% rated the importance of referrals as [...]
No.239: Why customer service? Customer service has changed dramatically. Why? Because it's expensive, difficult, and cannot be easily replicated while guaranteeing the same results. And it means different things to different people. What works for the competition won't necessarily work for you. Quality customer service has to [...]
No.238: Reputation Eliminated Good enough is no longer enough. Branding and reputation are more critical than ever in this world of global connectivity and social media "screaming". Your organisation has to bring its A-game every day. In 2017 and beyond, when your organisation drops the ball and [...]
No.237: Love it. Hate it. We adore our solutions. You know that your idea to reduce operational costs is the best. The manager you selected to head the project is the only choice. Your approach to negotiating the deal is what will succeed. It's difficult to comprehend [...]
No.236: What do you want? Do you want your suppliers to be late with your deliveries? Do you want the transport companies taking little care of your inventory? Then pay their invoices late causing them cashflow problems.If you want staff members job hunting to influence you to [...]
Happy Halloween It may have transmogrified into an American-gig about candy and costumes, but the children have fun. That makes it good enough for me. Enjoy Halloween and find ways to bring joy into other people's lives.
No. 235: Is your thinking in the Dogma House? Greek philosopher and mathematician, Plato, dictated that the circle was the perfect form for celestial movement. So, then for the next one-and-a-half millennia, astronomers, said that the planetary orbits were circular even though their observational data [...]
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What are you doing to improve your business? What will you be doing today to attract more clients, increase revenues and build your business? Here are eleven ways to do what has to be done to achieve those goals: Send a letter (not an e-mail, [...]
No.234: Making sense of mistakes "Well, that was silly of me." Perhaps not. It could be you showed everyone you're grounded and imperfect like the rest of us. "I'm so embarrassed." "Sorry I got it wrong." "It's my fault we lost." These are examples that happen every [...]