HR appear driven on utilising psychometric tests and analysis in the workplace. Mostly, I believe this is to explain away behaviour rather than attempting to improve behaviour. HR ought to be focusing on:

• Creating alignment among every position and corporate strategy.
• Marrying succession planning to career development and ensuring “bench strength”.
• Proactively helping line management with greater efficiencies and productivity.
• Optimally focusing resources on the product, the service and the relationships with customers.

Ideally, no one should have a career insulated in HR. I recommend to CEOs in my Mentoring & Coaching Program that they routinely rotate HR into other areas of the organisation so that HR gain first-hand knowledge and experience of what the staff face in their specific roles. Of course, the colour usually drains from the faces of HR people in the room when they hear me say that to their boss.

 

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Ric Willmot
Improving Organisational Performance
Providing Strategy Consulting & Mentoring