Executive Wisdom: Resources for the Media and Journalists

This page has been specifically designed as a valuable resource for members of the media. This area will be regularly and consistently updated so that media and journalists are able to download useful information, resource materials, articles and media releases. This information is provided free of charge. All we ask is that fair and just attribution is accorded any of our material.

Ric Willmot will be available for media interviews in 2008 on the following dates:

My purpose is to offer alternative views to management’s “conventional wisdom” so that organizations can deliver increasing value, acquire increasing business, and develop "executive wisdom." I am told that I speak, think, and behave differently to any other consultant in Australia and possibly beyond. Perhaps. I do know that I have built a significant six-figure practice, working out of my home, with national and multi-national companies as clients. Feel free to use what you read, provided that you supply proper attribution. Remember, any and every person can improve by considering side doors and alternative routes on your path to Executive Wisdom. Thanks for visiting.

Commentary

Why people act
Business trying to increase results

Media Releases
Ric Willmot will regularly place Media Releases here for download and use by media.

There is no skills shortage - it's fallowed forethought - March 17, 2008
One step at a time can lead to giant leaps forward in business results - March 3, 2008
Daylight saving costing Queensland business - October 4, 2007
You cannot fix stupid or lazy - August 24, 2007
Sometimes, it's simply stupid management - July 24, 2007
Counting the cost of difficult clients - June 20, 2007
Talent continuing to flow offshore - June 7, 2007

Articles for Publication
Ric Willmot will place articles here for review, download and use by members of the media. If you publish an article, and would like it placed in the 'Articles Published' section of this site, please email us a scan of the article as produced by you in PDF format. We are also able to place a link on the 'Useful Resources' page to your publications web site. E-mail us with your web address and if you like, your corporate logo and it shall be done.

Working from Home ... New

Change Management 101 ... New

Formulating Questions

How organisational learning can motivate

Articles Published
Previously published articles are here for review and download by members of the media. If you wish to use one of these previously published articles we can immediately provide it as a Word Document for you on request. Free Articles

What Ric is reading
Interventions by Noam Chomsky is my current read. Chomsky cannot get published in his own country, but remains the most prolific intellectual writer on current world affairs. A professor of linguistics, he has become the objective voice of reason and his insights and opinions are dramatic and confronting. If you believe you are well-read, well-versed and current - regarding the world of politics and foreign policy; but you are not conversant with Chomsky, well .... This book is a collection of his newspaper articles and columns, re-edited for currency and readability. Thoroughly recommended.

Ric's Pics
To download images of Ric to use as required, please Click Here.

Why people act. A survey of 200 executive women by The Society for Executive Wisdom reported that 83% listed as their number one priority, "good service" as their primary consideration in choosing a restaurant. A MasterCard study stated that of the ten highest rated reasons people selected restaurants, six related in some way to service, three regarding the quality of the food, and only one with value. None related to having the lowest price. True quality is a result of product differentiation through satisfying unique needs and desires, focusing on the outcome and results for the customer or client. Peter Drucker clearly stated that quality in a service or product is not what you put into it, but what the customer gets out of it. "Focus on the outputs not the inputs." - Ric Willmot

Business is investing greatly to increase results. Money is being spent on advertising, marketing, technology, planning, emotional intelligence and a myriad other fallowed efforts. Hoping and wishing for a holy grail to deliver a competitive advantage. But the most valuable and highest ROI, customer service, is being neglected. We have all experienced poor customer service. Why? Attention needs to be paid to the internal workings of business that project immediately and with consequence, externally. The interaction between internal and external stakeholders. Like to improve your business results? Improve your customer service both external with your customers, and internally with your own people and suppliers. Costs nothing ... pays handsomely.

News