Customer Service Training
Excellent customer service is vital for you to maintain a competitive advantage and retain your customers as yours. Every business at some stage searches for a uniques selling proposition (USP), what many fail to appreciate is that it's nothing without your fundamental value proposition (FVP). The fundamentals are in customer service.
This course takes a proactive approach to service excellence. It is ideal for any organisation dealing with customers (including internal customers) either as a refresher or as the first step in developing A-class customer service skills.
Rather than preaching "best practice", through the use of interactive exercises, case studies and participative discussions this course equips your organisation and your people with useful tips and techniques to immediately put into practice in your workplace. And, lets you perfect the essential soft skills needed when dealing with people on a daily basis.
Core skills covered include:
- Understanding the customer
- Accurately interpreting and responding to customer needs
- Staying positive when faced with "impossible" expectations
- Handling dissatisfaction and complaints without taking it personally
- Inspiring customer confidence and creating a good impression
- Keeping the customer informed with realistic feedback rather than poor excuses
- Delivering service excellence above and beyond
- Generating more business by treating customers right
Click here to have us call you to discuss your specific needs
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