Assertiveness Skills Training
This course is suitable for individuals who want to improve their ability to handle potentially difficult situations and express themselves more clearly.
Through the very pragmatic approach that we take in this course, delegates will gain increased confidence and control over their working lives by developing their personal impact in their dealings with others.
Topics in the course include:
- Learning how confident and appropriate your current communication style is
- Understanding how others might react to this style
- Knowing to identify when assertive behaviour is perceived as aggressive
- Communicating in difficult situations; including how to keep calm when under pressure in a confrontational situation
- Developing confidence in your communication and management style
- Techniques to achieve assertive behaviour
- Confidently dealing with implied or overt criticism
- Tips to achieve improved confidence
Click here to have us call you to discuss your training needs.
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